Returns and Refunds

Have you bought a Premiers Moments item and changed your mind?

Whatever your reasons, you can return your item to us!

You have 14 days from receipt or collection of your parcel to get a refund or exchange for your returned items, which must be in good condition so that they can be repackaged and resold:
– textile items must not have been washed or worn and should ideally be returned in their original packaging. If the original packaging is missing, a repackaging fee of €1.50 per missing package may be charged.
– all other items must be returned in their original packaging with the seals intact.

Products that can no longer be repackaged and resold may be sent back to you at your own expense.

Returns are free for any order of €49 or more delivered to mainland France. For orders under €49 or delivered outside mainland France, return shipping costs are at your expense, unless your return concerns a faulty or damaged product or one that does not match your order.

To exercise your right of withdrawal and return an item, simply fill in the form below and click “Confirm withdrawal”. You will immediately receive an acknowledgement of receipt by e-mail, followed by the return instructions: